FAQs

Driver

What are the rules when on-site?

  1. All drivers must be declared – no charges are incurred for additional passengers. Failure to declare all drivers is a breach of conditions and you may be refused entry.
  2. We would like to inform you that for safety reasons, drivers with reduced mobility cannot be accommodated within City-Port Bays.
  3. No smoking.
  4. No eating and drinking outside of the truck when inside the Bay.
  5. The speed limit is 10 km in the Bay zone.
  6. Keep cab curtains open at all times.
  7. The maximum height allowed for vehicles in our City-Port Bays is 4.20m. Please lower and secure your aerials before entering.
  8. The tarpaulin must always be correctly attached to the trailer and in good condition.
  9. Fully apply your handbrake and turn off the ignition, removing the keys.
  10. Ensure your fuel cap is on.

How does check-in work?

How to enter your City-Port bay:

  1. The driver must park directly in front of your bay [ #1 ]. The bay number is displayed on the shutter door. Signage will guide the driver to the bay
  2. Please allow up to 1 minute for the Automatic Number Plate Recognition system to read the license plate and open the shutter door.
  3. Please wait until the shutter door is fully opened before attempting to park.
  4. Once the shutter door is fully opened drive into the bay until your front tyres reach the wheel stops, aligned to the “STOP HERE” signage.
  5. Turn off the ignition and engage the handbrake immediately.

Why can't I access my Bay?

There are two requirements when accessing your City-Port parking bay:

  1. You MUST have a corresponding license plate on the truck and on the reservation confirmation.
  2. You MUST have a pin no. for the driver to again access in and out of the passenger door at the rear of the bay

Note: If either of these requirements are not met, access to the bay will be denied. In the event the driver is denied access, we instruct them to:

  1. Stay where they are. Only move your vehicle if blocking another vehicle.
  2. Contact your transport team immediately and tell them the precise issue.
  3. Wait with your trailer at all times, until you receive further instruction.
  4. Do not park in any available unsecured bays.

Dispatcher

How do I amend my booking?

Please email info@city-port.co

How do I report a maintenance issue with my Bay?

Please email info@city-port.co

Where do I find the exact location of the City-Port?

To protect the security of our clients, the exact location of your City-Port Bay is only released once a valid booking is made.

What type of trucks do City-Port accommodate?

We accommodate ONLY EU road class 2 trucks

M Ft
Length 16.5 54.1
Width 2.6 8.5
Height 4.5 14.8